Exchanges, returns and refunds
Mezzohome will replace the product free of cost if you are not satisfied with your purchase for any reason . Exchanges or returns must be made within 15 days of receiving your order. Once we receive your paperwork and returned goods, we will ship your replacement free of cost or issue a refund for the cost of the goods to the original credit card depending on your preference. Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods.
Product properties and wash care
All of Mezzohome's products are handcrafted using the finest natural fibers. The subtle variations in color, texture and finish are intrinsic to hand made products. Our products involve crafts-based traditions of hand spinning, dying, weaving, wood block printing and embroidery. We use both vegetable dyes and commercial dyes with the goal of minimizing our impact on the environment while striving for the best color properties. An irregular weave or print is not a defect. Colors: We have done our best to display as accurately as possible the colors of the products shown on this Web site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
Reds and blues tend to run. Please always wash like colours together and dry inside out in the shade. Silks must only be dry cleaned.
Disclaimer of warranties and limitation of liability
To the full extent permissible by applicable law, Mezzohome.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Mezzohome.com does not warrant that this site, its servers, or e-mail sent from Mezzohome.com are free of viruses or other harmful components. Mezzohome.com will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
By visiting Mezzohome.com, you agree that the laws of India, under the jurisdiction of the Delhi High Court, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Mezzohome.com or its affiliates.
Any dispute relating in any way to your visit to Mezzohome.com or to products you purchase through Mezzohome.com shall be submitted to confidential arbitration in New Delhi, India, except that, to the extent you have in any manner violated or threatened to violate Mezzohome.com's intellectual property rights, Mezzohome.com may seek injunctive or other appropriate relief in any court in India or internationally, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing under the Indian Arbitration Act. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.